Pixelworkers is operated by The Commonwealth Creative LLC, a Virginia company (“Pixelworkers,” “we,” “us,” “our”). By using pixelworkers.org, requesting an audit, buying a membership or a quoted project, or buying Dangerous Things, you (“you,” “Client”) agree to these terms. If you don’t agree, please don’t use the site or our services.
1. What we do
We provide design, engineering and marketing work: on a monthly membership, as fixed-price quoted projects, or both. What a specific engagement includes is set out in its quote, scope of work or membership terms at the time you buy. Where those documents and these terms disagree, the specific document wins for that engagement.
2. Nothing ships without your approval
Work reaches you as a proposal you can review. It goes live only when you approve it. We don’t push changes to your live systems another way. Approving a proposal is your acceptance of that piece of work.
3. The free audit
The conversion audit is free and carries no obligation to buy anything. To run it, you grant our service account read-only access to the website, analytics, or operations systems you choose, and you can revoke that access at any time. The ranked list and the knowledge base we deliver are yours to keep and use however you like, whether or not you work with us afterward. The audit is a diagnosis: its dollar figures are estimates, shown with their inputs, and not promises of a result. We may decline an audit request that isn’t a fit, and we’ll tell you why.
4. Memberships
4.1 Billing
The membership is $2,195 per month, billed in advance through Stripe on a recurring basis until you cancel. By subscribing you authorize us to charge your payment method each billing period.
4.2 How requests work
Active members send requests and we work them as described in the membership terms at sign-up, one at a time in the order received unless we agree otherwise. Turnaround targets are targets, not guarantees or binding deadlines.
4.3 Pausing and cancelling
You can pause or cancel at any time. Cancellation takes effect at the end of the current billing period. Time left in a period when you cancel isn’t refunded, credited or transferable.
4.4 Price changes
We’ll give active members at least 30 days’ written notice before a price change. Continuing after it takes effect means you accept the new price.
5. Quoted projects
5.1 The quote
A project starts from a written, itemized, fixed-price quote. The quote sets the scope, the deliverables, the price and how payment is split.
5.2 Deposits and payment
Unless the quote says otherwise, work begins once the deposit stated in the quote is paid, and the balance is due as the quote sets out. The deposit is non-refundable once work has begun. We release final deliverables, source files and credentials once the project is paid in full.
5.3 Changes
Work outside the quote is a change. We’ll price it in writing first, and nothing outside scope is done without your approval of that price.
5.4 Your delays
If a project is waiting on your feedback, content, access or approval for more than 14 days, we may put it on hold. Timelines move with the delay.
6. Refunds
Fees are non-refundable once the work they pay for has begun, including membership fees, deposits and milestone payments. If you cancel a quoted project partway, fees paid to date are kept, and if the work completed is worth more than you have paid, we may invoice the difference at the quote’s rates. Please talk to us before filing a chargeback; disputing a charge without first trying to resolve it with us is a breach of these terms.
7. Payment terms
Fees are due as stated at purchase, in the quote or on the invoice. We accept payment through Stripe and other methods we make available. Invoices are available on request at support@pixelworkers.org. Amounts more than 15 days past due may incur a late fee of 1.5% per month, or the maximum the law allows if lower, and we may pause work until the account is current. Accounts more than 30 days past due may be referred for collection, and you agree to pay the reasonable costs of collecting them.
8. Ownership
8.1 Your materials
You keep ownership of everything you give us. You grant us a limited licence to use it only to do your work.
8.2 What we make for you
When the work is paid in full, ownership of the custom deliverables we made for you (designs, code and copy) transfers to you. Until then it remains ours. We may show finished work in our portfolio unless you ask us not to in writing.
8.3 Our tools
Our own processes, templates, frameworks, tools and code that exist apart from your project stay ours, even when they’re used in your deliverables. You receive a licence to use them as part of what we delivered.
8.4 Third-party assets
Deliverables may include third-party fonts, images, plugins or open-source code under their own licences. You’re responsible for keeping to those licences.
9. Dangerous Things
The book is a digital purchase for your personal use. Buying it gives you a licence to read it, not ownership of the text. Please don’t redistribute it. Because it’s delivered immediately, the sale is final; if you lose access, we’ll restore it.
10. Your responsibilities
- Give us accurate information and the access the work needs, and keep any credentials we share with you confidential.
- Make sure you have the right to use everything you give us.
- Name one person who can approve work on your side.
- Keep your own backups. We aren’t responsible for data loss on platforms or hosting you own.
- Don’t use what we make for anything unlawful.
11. Using this site and the chat
Don’t misuse the site: no attempts to break it, scrape it at scale, overload it or use the chat to send spam or abuse. The chat assistant gives general information about our work and prepares quotes; a quote binds us only once it is issued to you in writing. Content on this site, including the Codex and field notes, is for general information and isn’t professional advice for your situation.
12. Warranties and disclaimers
Except as these terms or a quote expressly say, our services and this site are provided “as is.” We don’t guarantee specific business results, such as traffic, rankings, revenue, leads or conversions, which depend on many things outside our control. We aren’t responsible for outages or changes on third-party platforms, hosting or software we don’t control, even where we recommended or set them up.
13. Limitation of liability
To the fullest extent the law allows, we aren’t liable for indirect, incidental, special, consequential or punitive damages, including lost profits, lost data or business interruption. Our total liability for any claim arising from these terms or our services won’t exceed the lesser of what you paid us in the three months before the claim arose, or $5,000.
14. Indemnification
You agree to indemnify and hold us harmless from claims, losses and costs (including reasonable attorneys’ fees) arising from your use of our deliverables, your breach of these terms, your violation of law or anyone’s rights, or the materials you give us.
15. Confidentiality
We treat your business information as confidential and share it only as needed to do your work or as the law requires. We ask the same of you for our non-public methods, pricing and tools. This continues after our work together ends.
16. Termination
We may suspend or end services if these terms are broken, invoices go unpaid, or we’re asked to do something illegal or harmful. You may end a project in writing at any time, subject to sections 6 and 7. On termination, unpaid amounts become due, work stops, and deliverables that have been paid for are handed over.
17. Disputes and governing law
Before any formal claim, contact us at support@pixelworkers.org and give us 30 days to try to resolve it. If that fails, either of us may start non-binding mediation in Richmond, Virginia, with the cost shared equally. These terms are governed by the laws of the Commonwealth of Virginia. Any action not resolved by mediation is brought only in the state or federal courts in Richmond, Virginia. The prevailing party may recover reasonable attorneys’ fees and costs.
18. General
Neither of us is liable for delays caused by events outside reasonable control. If any part of these terms can’t be enforced, the rest still applies. These terms, together with any quote, scope of work or membership terms, are the whole agreement between us. We may update these terms and will change the date at the top when we do; for active members and clients, we’ll email material changes at least 15 days before they take effect.
19. Contact
Pixelworkers, operated by The Commonwealth Creative LLC
support@pixelworkers.org · (804) 424-1348